This course highlights the significance of what is known as soft skills. Soft skills are qualities and behaviours that you possess such as good communication skills, creativity, problem-solving skills etc. They are personality traits which you can cultivate, grow and transform over time. The skills and lessons you will learn on this course are looked at in the context of a work environment. However, it is important to remember that all of these skills are transferable and we encourage you to put them into practice when and where you can.


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Communicating well and authentically with people is very important. Whether you’re with friends or with colleagues, good communication is key in achieving productivity and cultivating strong, supportive relationships.
Now that you’ve started to identify your communication style, it’s time to ask a more prominent question: who are you?
In this lesson, you’ll continue your journey of self-exploration by looking at a variety of ways to discover your communication style.
In this lesson, you will be introduced to Dana Denis-Smith who talks about her personal communication style and her insight into communicating as a business leader.
In this lesson, you’ll reflect on what you’ve learned about your communication styles and discuss your thoughts and findings with other learners on the course.
So far, you’ve explored the different styles of communication, but you may need to communicate differently under different circumstances.
When communicating face-to-face, your non-verbal communication can support or undermine your intention for the conversation and the resulting outcome.
Would you speak to a child the same way you speak to an adult? Would you write an email to a friend the same way you’d write one to your manager?
So far, you’ve learned about different approaches, formats and styles of communication. In this step, you’ll see an example of how to identify what can be done to improve an area of communication.
You’re now halfway through this course. You have explored your personal communication style, you have learned about various communication platforms, and you have identified your communication goals.
Having good communication skills is only the beginning. It’s also important to understand what strengths you have when communicating and where you might be able to improve.
Now you’ve reflected on your communication, it’s time to find out what the experts do.
What can you do if you’ve experienced a challenging conversation?
In this lesson, Dana, Jamie and Keji share their experiences and explain how it’s an essential skill to learn. In particular, they emphasise the importance of addressing an issue before it builds up, focusing on your common goals and practising active listening.
Read through Ali’s dilemma and think about what advice you would give.
So what can you do to improve your own communication skills?
What next

Course Reviews:

Average Rating 4.75
4 Ratings
5 Stars 3
4 Stars 1
3 Stars 0
2 Stars 0
1 Stars 0
  • By: Cephas Adoyi David
    2 months ago

    It's very important to have good communication skill to aid one successful in his/her carrier

  • By: Oluwatomiwa Adedeji
    2 months ago

    Number one essential in human relationship- good communication

  • By: Kondwani Jasi
    3 months ago

    Very nice course and content.

  • By: Akindeji Adekunle
    4 months ago

    Well detailed and insightful. Now I'll communicate better.

  • By: Peter mg agbo
    4 months ago

    I really enjoyed the lesson. Thank you

  • By: Ismaila Abdulmumini Muhammad
    5 months ago

    This number one course that you must have if you want be calm and composed wherever you are...

    5 months ago

    Practising active communication skill by listen, hearing and speaking is the best option for a good leader to his/her team member

  • By: Yakubu Chiroma zira
    5 months ago

    This is really communication skills have really improved....

  • By: Wilson Yilpwan Yohanna
    5 months ago

    It's really innovative, I appreciate the organization for this project

  • By: Olabisi Ojo
    6 months ago

    Very impressive and impactful

  • By: Solomon Attah
    6 months ago

    I'm ready for the class

  • By: Isaiah Musa
    6 months ago

    This has been so helpful, even with my siblings at home, friends and people at large!!!

  • By: Emmanuel Umebei
    6 months ago

    Thank you so Much

  • By: Elizabeth Oyeleye
    6 months ago

    Its 100%... Pls how do I download my certification?

  • By: Rhulani Blankulu
    7 months ago

    I really enjoyed the caurse very much, but how do I download the certificate after completing. I'm struggling

  • By: Carshia Benedict
    7 months ago

    This is an excellent course of its kind in contemporary institutions, companies or in government agencies.

  • By: solomon Dung
    7 months ago

    I really enjoyed these course as it has exanded my scope in communication

  • By: Alfred Mishi
    7 months ago

    Thank you so much ALI... I'm confident about my communication skills now. I appreciate so much.

  • By: Sanusi Mahmood
    7 months ago

    What I learn from this course will go a long way and will make a great impact in my workplace.

  • By: Kolawole Ifeoluwa
    7 months ago

    I really enjoyed it and learnt a lot

  • By: Silverline Ibekwe
    7 months ago

    I really enjoyed the lesson and has a lot to take home thanks for this great opportunity